Shopgirls: The True Story of Life Behind the Counter

Episode 2

Revolution on the Floor

Venturing behind the scenes of some of our most iconic department stores and high street chains, Pamela reveals how feisty shopgirls rebelled against their poor working conditions and started to demand more from their jobs. No longer content to just be servants on the shop floor, they were becoming a respected workforce - professional young women at the heart of the nation's blossoming love affair with shopping.

Episode 3

The New Cool

During the London Blitz, shopworkers rescued evacuees and served customers from bomb-damaged premises. The war created flexible working opportunities on the shop floor and gave rise to a new concept, the working mum. By the 1960s, teenagers emulated the beautiful shopgirls working in trendy boutiques like Mary Quant's Bazaar in London's Kings Road. Shopgirls were crucial to the success of stores like Biba, where their jobs were more about modelling the clothes and hanging out rather than giving customers the hard sell.